Before You Email — Quick Answers
I haven't received my download link
Check your spam or junk folder first — confirmation emails sometimes land there. Still nothing after 1 hour? Email us with your order number and we'll sort it immediately.
I want a refund
If the documents aren't as described, email us within 30 days with your order number and we'll refund you in full, no questions asked. See our
Terms & Conditions for full details.
My council has rejected my claim — what do I do?
Your pack includes a follow-up escalation letter and a Small Claims Court guide for exactly this situation. Check those documents first — they cover the most common rejection scenarios including the Section 58 defence.
I have a privacy or data question
See our
Privacy Policy for full details of how we handle your data. For specific requests (such as data access or deletion), email us with "Data Request" in the subject line.
Trading Information
PotholeRefund.co.uk is a trading name operated as a sole trader business in the United Kingdom.
We are not a law firm and are not regulated by the Solicitors Regulation Authority. Our products are document templates and general guidance only — not legal advice.